*This is a paraphrase of the first couple of exchanges with both sides repeating messages, because there was a bit of a kerfuffle finding an e-mail address that worked and I had to re-register for the support computer to believe me.

(This is because I'd set my emergency contact address ages ago to forward to theweekly.co.uk as well so I could poll everything at once. I am a clot.)

It's all sorted out by 12.21pm on October 25th, which is the first time I see Hostingplex's reply.